- Job Level: Senior Management
- Location: Gurugram
- Experience: 10+ years in consulting
- Department: Operations
- Domain: Healthcare (Technology Intelligence/ Market Intelligence/ Competitive Intelligence/ Market Access/ Business Intelligence)
- Salary Range: No bar for a good candidate
- Position Type: Full-Time
- Qualification: BTech/MTech/BSc/MSc in Biotechnology/ Bio-medical/ Pharma/ Biochemistry/ Food Technology is a must. (MBA will be an additional advantage)
- Industry Type: KPO
Company Profile: Ingenious e-Brain Pvt. Ltd. (IeB) www.iebrain.com
IeB completed 12 glorious years in the industry providing high-quality & customized Intellectual Property Research, Business Research, Market Research, and Technology Research consulting to industry leaders, law firms, and innovative companies across the globe.
Position Overview:
We are on the lookout for a dynamic and self-driven individual to take the reins and shape our Healthcare Consulting unit. This leadership role encompasses oversight and strategic direction for our consulting services across various sectors, including Pharma, Diagnostics, CpG, Cosmetics, Consumer Health, and Biomedical. As the Head of the division, the professional will be responsible for managing a team of consultants, developing strategies, owning end-to-end delivery support processes, and delivering innovative solutions to the clients. This role will provide an opportunity to shape the operating model of the Healthcare operations team to provide efficient, high-quality delivery support to the business. This leader will also support the expansion of our analytics capabilities to deliver more insights to clients and will serve as a key partner with our business leaders to operationalize new services as our solutions continue to evolve.
Key Relationships:
▪ Reports to the Promoter of the Organization
▪ Partners with Business Development Professionals in the Organization and with other Department Heads wherever required
Strategic and Business Enhancement Role:
• To understand the evolving vision of the services
• Identification of capabilities needed to support services.
• Development & Implementation of plans to close any gaps.
• Evolve the structure of the team to support current and evolving business needs while delivering strategic goals with a focus on efficiency/margin optimization.
• Manage Healthcare Operations Roadmap in alignment with Corporate Strategy
• Responsible and accountable for Revenue Generation in the respective domain and running a sustainable & profitable business.
• Accountable for Business Development Initiatives & Business Development Target achievement
• Accountable for existing business sustainability and new client development
• Managing long-term client relationships by delivering beyond expectations
Delivery & Operational Role:
• Oversee and manage overall Healthcare Operations Services, including client delivery, quality, escalation/issue management, and operational account management processes across the business and establish continuous
improvement processes to enable continued learning and enhancements.
• Support the piloting of new solutions, technologies, and/or platforms and support the design of service delivery models associated with those solutions, in conjunction with other Operations and Analytics Leaders
• Identify and solve larger organizational issues requiring attention.
• Define, implement, or revise policies, procedures, and SLAs to provide high-quality service, foster growth and create efficiencies.
• Responsible for customized reports, and proposals, and executing healthcare market/business research projects.
• Accountable for the timely delivery of projects with quality
• Leading employees to meet the organization’s expectations for productivity, quality, and goal accomplishment
People Management:
• Develop and coach the team to improve both internal and external delivery capabilities.
• Oversee and manage delivery capacity, ensuring that maintain a competitive position in the talent market.
• In conjunction with the evolving vision of the business, design career growth models for our delivery teams
• Coordinate/communicate effectively with executive leadership, colleagues, and the broader organization on the evolution of our delivery services.
• Driving the Team’s performance
Branding Support:
• Supporting the digital marketing team with a focus on disruptive and trending technologies, and brand positioning-right technology platforms.
• Initiative taking in getting the content/articles/blogs developed for the Digital Marketing team
Other Information:
• Work from Office role
• Perks & Benefits: Lucrative
Required Skills & Knowledge:
Consulting Skills, Large Team Handling, Strong Strategic Skills, Big Picture Thinking Skills, Comfortable working in sometimes ambiguous, constantly evolving environments, Excellent Interpersonal Skills, Persuasive, Encouraging, Motivating, Flexible, adept at reordering priorities, Proactive, Problem-Solving Skills, Improvement, and Innovative Mindset